Privacy Policy
Last updated: 25 May 2026
This Privacy Policy applies to all personal information collected by Hamiware Pty Ltd (ABN 64 694 753 734) (we, us or our) via the website located at www.hamiware.com (Website). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information do we collect?
When you visit our Website, we may automatically collect the following analytics and technical information:
- IP address (anonymised where possible);
- browser type and version;
- device type and operating system;
- pages visited and time spent on each page;
- referring website or source; and
- general geographic location (country or city level only).
We do not collect your name, email address, or any other directly identifying information unless you voluntarily contact us. We do not collect Sensitive Information through this Website.
Types of information
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Informationis defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
How we collect your Personal Information
We collect analytics data automatically when you browse our Website through cookies and third-party analytics tools, such as Google Analytics, Cloudflare Analytics and PostHog.
We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
You can control cookies via your browser settings; blocking cookies should have no impact on the functionality of this website.
Where you voluntarily contact us, we may collect any Personal Information you choose to provide in that communication.
Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
Purpose of collection
We collect analytics information solely to understand how visitors use our Website, to improve its performance and user experience, and to comply with our legal and regulatory obligations.
We do not use Website analytics data for direct marketing purposes. We will only use your Personal Information for the purpose for which it was collected, or a directly related secondary purpose, unless you consent otherwise or we are required by law to do so.
We may disclose analytics data to third-party service providers (such as Google LLC) solely for the purpose of operating and improving our Website. Any such providers are required to handle your information in accordance with our instructions and applicable privacy laws. We do not sell your Personal Information. Where we disclose analytics or technical information to third-party service providers, including providers located outside Australia, we take reasonable steps to ensure those providers handle the information consistently with applicable privacy laws, including the Australian Privacy Principles where required. These steps may include reviewing the provider's privacy, security and data processing terms, using contractual safeguards where available, limiting the information disclosed to what is reasonably necessary, and ceasing or limiting use of a provider if we become aware of material privacy or security concerns.
Security, access and correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.
Analytics and technical data is retained for a maximum of 12 months after which it is securely deleted or permanently anonymised.
The Australian Privacy Principles:
- permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
In the event of a data breach involving Personal Information, we will notify affected individuals and the Office of the Australian Information Commissioner without unreasonable delay, and in any case within 30 days of becoming aware of the breach, including details of the breach, information likely to be at risk, steps we are taking to address it, and recommended protective measures.
We will acknowledge receipt of your access request within 5 business days and provide access within 30 business days unless access is refused on grounds permitted by Australian Privacy Principle 12, in which case we will provide written reasons and information about complaint procedures.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us on the contact details set out at the bottom of this policy. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Analytics and technical information collected through our Website may be processed by third-party service providers located outside Australia, including in the United States, European Union or Singapore. Those locations may not have data protection laws as comprehensive as Australia's. In accordance with APP 8, where we disclose personal information to overseas service providers, we take reasonable steps in the circumstances to ensure that the information is handled consistently with the Australian Privacy Principles. These steps may include:
- limiting the information disclosed to analytics and technical information reasonably necessary to operate, secure, measure and improve the Website;
- using privacy-focused configuration where available, such as IP anonymisation, data minimisation, restricted retention periods, and disabling unnecessary advertising or profiling features;
- reviewing the provider's published privacy, security and data processing terms before use;
- relying on contractual, data processing or platform terms offered by the provider, including standard data protection terms where available;
- monitoring whether the provider remains suitable for our Website's limited analytics purposes; and
- ceasing or limiting use of a provider if we become aware of material privacy or security concerns.
We do not sell personal information and do not use Website analytics data for direct marketing.
Jurisdiction
This Website is operated by an Australian company and this Privacy Policy is intended to comply with Australian privacy laws. If you access the Website from outside Australia, you acknowledge that your information may be handled in accordance with this Privacy Policy and Australian law.
How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].