Privacy Policy
This document is the privacy policy of Hamiware and its wholly-owned subsidiaries, detailing how we handle your personal information.
Your information: When we mention your information, we are referring to your personal information as defined under the Privacy Act 1988 (Cth) i.e., “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not”.
The types of information we collect and hold
Depending on the specific circumstances, we may collect and hold a variety of different information about you and or your organisation. This can encompass your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), financial information (such as credit card or bank account numbers), and information about how you utilize our products and services. This list is not exhaustive.
You might also need to provide personal information about other individuals to us (e.g. about your own customers). If so, we rely on you to inform those individuals that you are providing their personal information to us (for example via your own privacy policy statements) and to inform them about this statement as necessary.
How we gather your information
We may gather your information in a number of ways, including:
- Directly from you (such as when you provide information to us while using our website, completing an application form or agreement for one of our products or services, or contacting us with a query or request)
- From third parties such as our business or commercial partners, wholesale or other customers, or your representatives
- From publicly available sources of information
- From our records of how you use our products or services
- From the third parties we list in the section of this statement with the heading “When we disclose your information”.
You have the right to refuse to provide us with your information. If you do so, we may be unable to provide you with some or all of our products and services.
How we utilize your information
We may use your information for a variety of different purposes, including:
- To provide products and services to you, to furnish you with information about those products and services, to assist you with enquiries or purchases, to enhance your experience of our products and services, and to offer you better customer service
- To administer and manage the products and services we provide to you, to charge and bill you for them, and to collect any amounts you may owe us
- To gain an understanding of your information and communication needs, to improve or develop our products and services, or to conduct research and analysis
- To operate, maintain, develop, test and upgrade our systems and infrastructure
- To verify your identity or to conduct appropriate checks for credit-worthiness and for fraud
- To provide you with information products or services including those of third parties that may be of interest to you as required or authorised by law
Data retention
We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed for these purposes, we will take reasonable steps to destroy or de-identify it in accordance with our legal obligations and data security practices.
Security
We prioritize customer privacy and data security. Our objective is ensuring we keep your personal information safe and secure at all times.
While we strive to protect your personal information, we are not liable to you, to the extent permitted by law, for any unauthorised access to this information and we encourage you to proactively take your own steps to manage your privacy in a digital world. We will notify you of any unauthorized access to your information that may occur.
When we disclose your information
We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we utilize your information. These services include:
- Customer enquiries and support services
- Installation, maintenance and repair services
- Mailing operations, billing and debt-recovery functions
- Information technology and network services
- Market research and marketing
We may also disclose your information
to your authorised representatives or advisers, or when you ask us to do so
as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities
to third parties who assist us to manage or develop our business and corporate strategies and functions
Disclosure of your information overseas
In some instances, we may disclose your information to business partners based overseas, including but not limited to the USA and EU, that are responsible for the provision or support of our products and services. We take all reasonable steps to ensure these organisations are subject to obligations of confidentiality and privacy concerning your information.
How to access or correct your personal information
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details on our website so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.
Your rights to access and deletion
You have the right to request access to the personal information we hold about you and to request that we delete your data from our systems. To do so, please contact us using the contact details on our website, and we will process your request in accordance with applicable privacy laws.
How to lodge a complaint
You may also use the contact details on our website to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with any applicable requirements of the Australian Privacy Principles (APP) or the Privacy Act.